Presentation Title

Boosting Patient Satisfaction Using the 6 C's

University

Shawnee State University

Major

Healthcare Administration

Student Type

Undergraduate Student

Presentation Types

Poster Presentation

Keywords:

Patient Satisfaction, 6 C's, Patient Experience

Description

Improving patient experience and satisfaction in hospitals is something that is constantly changing or improving. Today in hospitals patient’s satisfaction is becoming the main priority and focus. This is because hospitals may not get paid by insurance companies if the patient they treated returns within 30 days seeking more medical attention for what they just sought medical attention for. Hospital’s staff should by focusing on the 6 C’s, which are the main aspect that hospitals staff need to focus on. This is the communication that they have with their patients. The second is the quality of the care that they provide which goes with the level of competence they have. Finally, the other remaining 6 C’s need to be executed into hospitals patient experience/satisfaction.

Faculty Sponsor Name

Virginia Pinson

Faculty Sponsor Title

Assistant Professor, Healthcare Administration

Faculty Sponsor Academic Department

Business

Location

Morris UC Lobby

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Mar 27th, 4:00 PM Mar 27th, 5:00 PM

Boosting Patient Satisfaction Using the 6 C's

Morris UC Lobby

Improving patient experience and satisfaction in hospitals is something that is constantly changing or improving. Today in hospitals patient’s satisfaction is becoming the main priority and focus. This is because hospitals may not get paid by insurance companies if the patient they treated returns within 30 days seeking more medical attention for what they just sought medical attention for. Hospital’s staff should by focusing on the 6 C’s, which are the main aspect that hospitals staff need to focus on. This is the communication that they have with their patients. The second is the quality of the care that they provide which goes with the level of competence they have. Finally, the other remaining 6 C’s need to be executed into hospitals patient experience/satisfaction.